Food Fun & News
Remember, on the other end of that drive-thru speaker is a human being. Check out the things customers do that make fast-food workers crazy.
Have your order ready
In order to keep this food fast, it helps employees when you have your order ready. “I can’t tell you how many times a car pulls up to the drive-through containing five people, none of whom know what they want. It takes forever and holds up the entire line, angering the cars behind them who take it out on me,” says Marisol, who worked at a McDonald’s for two years.
Set realistic expectations
Fast food isn’t fine dining. While employees generally strive to provide the best service and product possible, the quality is only as good as provided by the franchise. “At a fast food chain, the quality is the same across the board because we’re usually getting our ingredients from the same source,” says Jason, who worked at a variety of fast food chains for three years. “Don’t expect filet mignon when you’re ordering a burger off the dollar menu.”
If the employee on the other end of the drive-thru speaker sounds muffled, imagine how you sound when they’re trying to take your order. Getting annoyed when you need to repeat an order helps exactly no one—least of all, yourself. “We want to get your order right, so we may ask you to repeat yourself to get the details correct,” says Jason. “We’re not trying to insult you when we ask for clarification on an order.”